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If you have a question create a new topic by clicking here and select the appropriate board. How satisfied are you with this response? Details of what steps I took trying to make the scanner work are given below. Modify your browser’s settings to allow Javascript to execute. Follow the steps below to set up the fingerprint reader. Verisoft Access Manager can manage all of your secure accounts and the required user names and passwords by recognizing your fingerprint.

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Swipe the same finger across the sensor again until all four squares change color, and then click Next to register the finger print. Identifying the fingerprint reader A fingerprint reader provides extra security for the computer. Note on archived topics. Click Next to begin. An image is attached showing both the device manager and the control panel! Troubleshooting a Fingerprint Reader Windows 8 http: Information and links in this thread may no longer be available or relevant.

HP usually hides their credentials manager, and it’s even harder to find in Windows 8.

HP Probook s Fingerprint Sensor not working – Microsoft Community

I then proceeded to uninstall HP protect tools and the validity driver for the fingerprint sensor, then made sure these services were running: Then fingerorint suggested in another 4540z post, I first installed this: If you have a question create a new topic by clicking here and select the appropriate board.


The Verisoft Access Manager by Bioscrypt uses the fingerprint reader to identify a person, and controls access to Windows or other secure systems. Sorry this didn’t help. Instead of typing a User ID and password, you can move your finger across a sensor to log on or start commonly used applications.

After registering your fingerprint you can log off and then use your registered fingers to log on to Windows.

HP ProBook 4540s Fingerprint Scanner Board & Cable 54.25008.621 – 8k

I have the same question 8. Tell us about your experience with our site. Europe, Middle East, Africa. Angel Alegre Created on April 28, You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.

You can follow the question or vote as helpful, but you cannot reply to scannre thread. Using Fingerprint reader before registering If you swipe your finger across the fingerprint reader before it is set up, the Access Manager opens a logon wizard window and prompts you for information.

Set up the fingerprint reader To set up the fingerprint reader to recognize your fingerprint, you must have a logon account on the computer and the account must require a password. After a fresh installation scamner Windows 7, I went to the HP driver site to download the latest drivers for Probook s: After reboot HP Protect Tools as before would enroll my fingerprints, but again no prompt at windows login came proboo, log in with fingerprint.


Javascript is disabled in this browser. Tech support scams are an industry-wide issue where scammers attempt to trick you into paying for unnecessary technical support services.

Now you will be able to log in via enrolled fingerprints. I really need help in sorting out this issue. Modifications of the settings are at your own risk. Asia Pacific and Oceania.

If you have successfully logged on to Windows, click Finish to close the wizard. Follow the steps below to set up the fingerprint reader. If you probooj to start over during the fingerprint registration process, right-click the highlighted finger on the screen, and then click Start Over. After installing fingerprint drivers from the HP site and using the HP Protect Tools to successfully enroll fingerprint, I tried logging in via this method but the windows log in screen does not display this option.

To set up the fingerprint reader for a different Windows user, log on to Windows as that person and then repeat steps 1 through 8. Details of the problem and steps I took to install drivers: